Sixpack: Our industry spectrum

This presupposes the target group-focused processing of product information, in order to warrant the long-term benefits for the users. The “Time to Market” is particularly important: The timely documentation of product information and the development of product-related services.

Our services range from technical documentation to conceptual development and design of services to knowledge transfer along the entire value chain.

We make sure that documentation conforms to legal requirements, EU regulations and safety directives. This ensures technical documentation offers effective protection against liability claims. Standardised and modularised processing of information is comparable with mechanical engineering and product versions consisting of standard components.

The modular structure provides for the cost-efficient administration of information across media types, for example for the creation of training documents and presentations. Product documentation that is available and up-to-date at all times is the prerequisite for the development of other product-related services.

For export-focused companies, the consideration of new standards for localisation of technical information is as important as process optimisation using document management, translation memory systems and terminology database.

We offer our customers from the mechanical engineering industry a range of services from technical documentation to conceptual development and design of services to project-specific advice in all phases of the aftersales life cycle.

Intelligent product features and professional product communication are required in order to increase competitiveness in the market.

Maximum availability of products and a reduction of cases needing warranty and goodwill as well as reducing downtime ensure a high level of customer satisfaction. This requires innovative solutions driving success and growth in order to increase competitiveness in the market.

At the same time, feedback and service management are becoming ever more important. In order to reduce warranty and goodwill costs, effective processing of complaints is an important factor. Information can also be directed at development, production and aftersales. This ensures improvement and further development of product versions according to customer needs.

We offer many years of experience and profound expertise, in particular in the areas of electrical engineering, automation technology and electronics.

The quality of product communication is increasingly becoming the distinguishing element between suppliers in the electrical equipment industry. The target group-specific coordination between product engineering and product support forms the basis for successful product communications. Safety aspects are as relevant as professional visualization or online marketing.

These objectives also call for an integrated optimisation of processes. This is why we look at the processes of our customers on-site when it comes to aftersales – repair and maintenance times as well as warranty and goodwill processes are part of the analysis. We offer the introduction of system solutions that can efficiently structure and document information such as customer feedback. The introduction of service information systems provides a linking of data in addition to analysis and management of service information.

The growing number of manufacturers, operators and service companies in the renewable energies sector results in an increase in the variety of systems and components available but also in the requirements for the work processes.

The increasingly differentiated allocation of tasks requires the goal-focused controlling of service processes and a high level of qualification of all parties involved. At the same time, the ability to improve the bottom line is increasingly important in order to remain competitive. Our target group-focused creation of technical documentation such as maintenance and operating instructions and a sustainable analysis of service processes assists our customers in optimising all processes from assembly to maintenance. Improved management of processes takes into account the ideal timing for maintenance of a wind power plant and reduction of maintenance costs.

The information obtained makes it possible to establish a well-running spare part management and to prevent system failures. The associated liability-proof technical documentation ensures the safe application of knowledge independently of individual experts.

Mobility through rail transportation enables the global exchange of goods and the rapid connection of people by short and long-distance transport. Continuous technical innovations provide high availability of rail vehicles and guarantee safe mobility. Thanks to the use of energy-saving technologies, it is becoming increasingly possible to cope with changing environmental conditions.

In order to meet these requirements, it is necessary to coordinate the services of the manufacturers of complete railway systems, the suppliers of railway technology components and subsystems as well as the service suppliers. In particular, repair and maintenance of rail vehicles, rail transport technology and rail infrastructure must meet high consistent safety and quality standards. Comparable to the route load factor and a high transport volume for efficient rail transport, we offer comprehensive system solutions for the documentation of product information and the development of product-related services.

The international competition requires efficient and fast implementation of customer requirements.

Each component in the railway industry is manufactured and tested according to high technical standards to meet specific quality requirements. In accordance with the guidelines of manufacturers, operators and suppliers in railway technology, the quality of our services is also top priority. Project-based, we take into account content and formal specifications and work in close cooperation with the contractor and their customers. This results in precise documentation of all necessary working steps for the servicing and maintenance of a rail vehicle.

The standardised and modularised processing of information manages information cost-effectively and enables its cross-media use. An example of this is the use of interactive documentation and the linking of the electronic spare parts catalogue with the repair and maintenance documentation and the diagnostic data. Transposed to railway technology, this approach is comparable to offering a standardised basic type of rail vehicle and specific components for its equipment.

By creating individual concepts, we realise savings potentials and reduce costs in the life cycle. The innovative maintenance steps, tailored to the respective state of wear of the individual components, contribute to additional cost reduction in the field of railway technology. Product documentation that is available and up to date at all times is the prerequisite for the development of other product-related services.

By means of working steps, such as analysis and optimisation, we can shorten the information and work processes, for instance in the implementation of requirements. The customised development of a product-related service, dynamised maintenance steps and product documentation that is available and up to date at all times, ensure efficient implementation, optimised costs and runtime.

The suppliers, whose connection to the OEMs as a system supplier is a critical factor, play a special role in addressing these requirements. For the market, the differentiation of products in terms of their quality, design and price is decisive. This requires the most comprehensive and bi-directional information management between the manufacturer and the market.

Rarely before has internationalisation in vehicle technology proposed such clear demands to engineering as today. The maximum availability of products and the reduction of downtime require innovative solutions as the driver of success. Intelligent product features and management of production processes result in a crucial competitive edge for our customers. Innovative forms of documentation give OEMs and suppliers in the automotive sector the opportunity to carve out an advantage in the global market.

Our technical documentation meets the quality requirements in vehicle technology in terms of terminology, structure and user-friendliness.

We determine and create modularised product documentation based on data and information from development, construction and production, as well as the determination and analysis of working methods and times for service and aftersales for the actual product. A structured information management system ensures the quality and re usability of information in various media.

Comparable to just-in-time production of vehicles, we supply our customers with product information “just in time”. Modularised processing means that information can be processed cost-effectively and across various media. Consequently, an efficient information management also improves the quality of feedback and service management. Especially for electronic publications, such as web-based aftersales portals for consolidating data.

The systematic collection of field data provides for reduced warranty and goodwill costs and for a reduction in the aftersales service costs.

Our feedback management concept can capture and analyse information from service and after sales. By analysing service data and results from product warranty, technically relevant and cost-reducing product improvements are developed and additional value is generated by new service products. Training and CPD concepts provide additional support for service staff.